Frequently Asked Questions

How long does delivery take?

Orders are typically processed within 1–2 business days. Once dispatched, delivery within the UK usually takes 3–8 business days, depending on your location.

Do you offer free shipping?

Free shipping may be available as part of selected promotions. Any applicable shipping costs will be clearly displayed at checkout before payment.

How can I track my order?

Once your order has been dispatched, you’ll receive an email containing your tracking number and tracking link.

If you haven’t received tracking information within 3 business days, contact us at support@theclogstoreuk.store.

Can I return my order?

Yes. Eligible items can be returned within 14 days of delivery.

Items must be unused, unworn, undamaged, and returned in their original packaging. Please contact us before returning your order so we can provide the correct instructions.

Are returns free?

Yes. We cover the return shipping costs for eligible returns, provided you follow the return instructions supplied by our customer support team.

Can I exchange my clogs for another size?

We currently don’t offer direct exchanges. If you need another size, you can return your eligible item for a refund and place a new order in the correct size.

What if I receive the wrong or damaged item?

Please contact us within 48 hours of delivery at support@theclogstoreuk.store with your order number and clear photos of the item and packaging.

Depending on availability, we’ll arrange either a free replacement or full refund.

How long do refunds take?

Once your return has been received, inspected, and approved, your refund will be issued to your original payment method within 5–7 business days.

Can I cancel or change my order?

If you need to cancel or change your order, contact us as soon as possible at support@theclogstoreuk.store. We’ll do our best to assist you, but changes cannot be guaranteed once an order has been processed or dispatched.

What payment methods do you accept?

We accept major credit and debit cards, along with any additional payment methods displayed at checkout.

Where do you deliver?

We currently deliver within the United Kingdom.

How can I contact The Clog Store?

Email: support@theclogstoreuk.store
Phone: +44 20 3371 2300
Customer Service: Monday–Saturday, 09:00–18:00 UK time

The Clog Store
Ariel Way, London W12 7GF
United Kingdom